Training and Education

CSR offers training and educational courses in critical areas that connect people with each other — negotiation, mediation, facilitation, leadership development, coaching, resilience, team building conflict prevention, dispute resolution, systems design and strategic management — and courses in such foreign policy areas as “reconstruction and stabilization” and “civilian security”. CSR principals have conducted trainings for thousands of students and for scores of federal and state agencies, corporations and internationally in more than a dozen countries.

These courses are designed to enhance the competencies and skills of the participants. Each training course is flexible and tailored to meet the participants’ personal and professional needs and schedule. CSR training courses, such as those listed below, consist of lectures, self-assessments, experiential learning, and training materials and are individually tailored for each client:

  • Basic and Advanced Mediation
    In one of the largest initiatives of its type in the federal government, CSR provided basic and advanced mediation training, as well as practicum experience, for the Internal Revenue Service’s 200 plus collateral duty mediators. CSR has provided award-winning mediation training on four continents, most recently in Croatia, Bulgaria, Nepal and Egypt. CSR currently provides basic and advanced mediation training through Rushford Associates.
  • Foreign Policy Courses (US Department of State, Foreign Service Institute)
    CSR has provided a number of courses and modules for the FSI “Stability Operations” curriculum, including “Advanced Planning for Reconstruction and Stabilization” and “Fundamentals of Reconstruction and Stabilization”, and for the new Civilian Security Curriculum.
  • Labor-Management Negotiations
    CSR provided basic and advanced training in conflict resolution, negotiation, communication and collective bargaining to representatives of labor, management and the government to the Republic of Croatia as it desired to transform its entire system of collective bargaining after decades of a socialist oriented, dysfunctional economic planning.
  • Partnering Orientation and Facilitation Skills
    CSR has provided numerous workshops on “Partnering” and its use in public and private contracts. The training subjects included designing the workshop, getting management support, establishing a team, building the charter, problem-solving, issue resolution ladders, and implementation strategy.
  • Conflict Management/Dispute Resolution
    CSR has provided week long training courses which covered types of alternative dispute resolution (“ADR”), the ADR continuum, nature of disputes, selecting a dispute resolution mechanism (arbitration or mediation), issue resolution ladders, negotiating skills, interest-based bargaining, personality types, dealing with difficult people and partnering.
  • Leadership Development and Resilience.
    CSR has worked under several subcontracts to provide comprehensive leadership development training to numerous agencies at the senior executive and middle management ranks, and also provides courses in leader and employee resilience to the Environmental Protection Agency, amongst others.
  • Other selected courses include: Introduction to Alternative Dispute Resolution; Alternative Dispute Resolution Systems Design; Basic Communications, Negotiations and Breakthrough Conversations; Facilitation for Facilitators; Training the Trainers; Organization Strategic Design; Leadership for Senior Management; Leader as Coach; Mindful Leadership; Navigating organizational Culture; Working Styles; Team Building and Design; and Resiliency